Table of Contents

1. Our Guarantee of Satisfaction
2. Overview Of Our Online Ordering System
3. Security
4. Payment Methods
5. Open Accounts
6. Special Offers and Discounts
7. Checking On the Status of Your Order
8. Handling Charges
9. Special/Priority Handling Charges
10. International Orders
11. Sales Tax on Internet Orders
12. Tax Exempt Customers
13. Out of Stocks or Discontinued Items
14. Cookies
15. Availability
16. Whoops

Our Guarantee of Satisfaction

We are proud of the quality of our products, and stand behind them 100%. If for any reason you are not satisfied with the merchandise you ordered, just return it within 90 days to receive a refund in the manner of original payment.  Your order will come with a return form with convenient instructions.

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Using Our Online Ordering System

Our online catalog uses "shopping basket technology" to facilitate online ordering.  When you start shopping with us, our server automatically assigns you a unique "shopping basket" where you can store products you are interested in purchasing.  There is no limit to the amount of products you can have in your basket, and you can add, remove or change the products in your basket at any time before you check out.  You can even leave our site and come back within 7 days and your shopping basket will still be waiting for you (assuming you are using the same computer and accept cookies).

There are two ways to add products to your basket, and you can use either one or both:

1. Browse our online catalog and click "add to basket" when viewing a product you want to purchase.
2. Use our print catalog quick order form to add items you found in one of our printed catalogs using the 5-digit item number. 

When you are ready to check out, click the "Check Out" button .  Your connection with our server will then "go secure" and all information you send us will be encrypted to protect your privacy and security.  If this is your first time ordering from us, you will need to fill out your shipping and billing addresses, and a way to contact you if we have any questions.  If you ordered from a printed catalog, please enter the 5-character code from the back of your catalog, as well as your customer number.   If you ordered from the online catalog, you can leave the catalog code blank, and if you do not know your customer number, you can leave that blank also. Hit "continue" when done.

On the next page, choose a shipping method.  Express shipping options are available for an additional charge.

On the following page choose a payment method (click for more information on payment methods). In the "messages" box, write any comments you want our order specialists to know. These comments will be reviewed before the order is processed. Then click "continue."

When you hit "continue" your order will be submitted, and you will see a thank you confirmation.  You will also receive a confirmation by e-mail, assuming you entered your e-mail address properly in the address page.  If you chose the Phone/Fax/Mail option, print your order form and follow directions given.

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Security

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Payment Methods

We accept payment using MasterCard, Visa, American Express or Discover Card. If you do not wish to send your credit card information over the Internet, choose phone/fax/mail order in.

You can then:

1. Call us at the 800 number listed with your credit card number handy, and use the information on your order form to place your order with one of our customer service representatives. Note: your order will be entered during your phone call - it is not downloaded from the internet.
2. Print out the order form and fax it to the number listed with your credit card number and expiration date.
3. Or, simply mail in the printed order form with a check or money-order to the address shown on the form. We accept checks or money orders drawn in US funds, on US Banks only. Sorry, no COD's accepted.

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Open Accounts

You must have an existing open account with the Rockler Companies to use this option. Please provide a contact name in the Special Instructions on the checkout page.

All orders are subject to approval.

If you are a business and would like to establish an open account with us please contact our customer service department at 1-800-279-4441 or orders@rockler.com.

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Special Offers and Discounts

If you have a special offer or discount code, you can enter it when you checkout in the Promotion Code box. You should see a message confirming the special offer.

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Checking On the Status of Your Order

If you are ordering within the continental United States, you can expect your order within 7 to 10 business days. A shipping confirmation will be e-mailed to you when your order is shipped along with tracking information if applicable.

You can check the status of your order online by clicking here, you can also contact our Customer Service Department or call them at 1-800-279-4441. Be sure to include your customer and/or order number in all correspondence, as well as your full name and address.

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Handling Charges

For all orders sent to addresses within the United States, the following grid is used to calculate handling charges:

Order Total	Handling Charge
Up to $25.00	$4.99
$25.01 - $50.00	$6.99
$50.01 - $100.00	$8.99
100.01 +	$9.99

Most orders are processed within 2 business days (except for Saturday).

Orders sent to Alaska, Hawaii, APO's, FPO's, Puerto Rico and the US Virgin Islands will be sent US Mail 4th Class at no additional charge. If you want a faster service, please choose the method you want in the checkout section. We will upgrade it to the service you requested.

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Priority Handling

Express shipping services are available for an additional charge. These options are calculated based on the weight and shipping location of your order, which are estimated at check out.

(Note: please order before 12:00 p.m. Central Time for express service the same business day.) Orders placed after this time will be processed and shipped the next business day.

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International Orders

We will send you a quote with different shipping options for delivery to your country.   If you order via the Internet, we will e-mail you the quote within 24 hours.   Otherwise, please include a fax number where you can be reached at.  Upon receipt of your confirmation of the shipping method and charges, we will immediately send your order and bill your credit card for the order total.  Note:  Customer is responsible for paying customs charges and any other applicable fees or taxes required.

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Sales Tax on Internet Orders

We are required by law to collect sales tax on all orders being shipped to Minnesota. Sales tax is calculated on the merchandise and handling charge total.

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Tax Exempt Customers

We are required by law to collect sales tax on all orders being shipped to Minnesota. If you are tax exempt and have a Tax Exempt Certificate (NOT A COPY OF A LICENSE) showing that you are not required to pay tax on items purchased. We need to have a SIGNED copy on hand or we are required to collect tax on all orders. Internet orders still show tax. Please make sure you include your tax exempt customer number and the order will be exempted from tax when the order is processed internally. You can fax a copy of the Tax Exempt certificate to 1-800-865-1229 or mail to 4365 Willow Drive, Medina, MN 55340-9701. If you need a Tax Exempt form, that is if you live in Minnesota, please e-mail us at Customer Service or call 1-800-279-4441.

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Out of Stock or Discontinued Items

While we try to keep our online catalog up-to-date, occasionally an item you order may be out of stock or discontinued.  In the case of an out-of-stock, we will place the rest of your order, and put the out-of-stock item on back order.  We will then notify you of the item on back order, and the date it is expected in.  It will be automatically sent to you when it is back in stock.

If an item you ordered has been discontinued, we will notify you and let you know if there are any recommended replacement items.

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Cookies

Cookies are a term used for small text files a web site sends to a visitor's computer to aid in identifying and tracking that individual through the site.  We currently use cookies in our online catalogs to keep track of a shopper's progress through our commerce server.  Each cookie is a very small number that tells our server which shopper you are, what products you currently have in your basket, what pages you are on, what products you are viewing, etc. We do not collect any information from cookies - it is purely used to avoid any crossed-orders and to provide you with better service (i.e. if you leave our site while shopping and come back within 7 days, your basket will still be there).

If you do not accept cookies, some features of this site will be limited. We strongly recommend that you accept cookies while on our site. It also helps to turn the "cookie warning" off in your browser while you are on our site. You can always turn it back on when you are finished shopping.

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Availability

Inventory stock status is kept updated throughout the day. Occasionally an item showing in stock may go out of stock by the time your order is filled. In these cases, we will notify you of the delay as soon as possible via e-mail or phone. We apologize for any inconvenience this may cause.

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Whoops

Pictorial and typographical errors are subject to correction when orders are placed. Rockler Woodworking and Hardware reserves the right to limit quantities

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